Frequently Asked Questions
Q. How much does it cost?
A. It doesn't cost you anything when you use our most basic Simple Solution. Our services are covered by the small convenience fee added to the ticket price paid by the purchaser. The fee is $1.75 + 5% of the ticket price.
Q. How long does it take to set up an account?
A. About 15 minutes for our Simple Solution.
Q. Can I set up my account online?
A. No. Because there are some additional features we offer that you might not have thought about, we ask that you set up your account over the phone.
Q. I have a small 150-person event; can I sell tickets through you?
A. Yes! We can have you selling tickets in about an hour with our free basic service.
Q. I run a small, live music club with room for 500 people. We have 3-4 shows per week. Do you offer a simple way to sell tickets in advance and from my box office?
A. Yes. Our free basic service gives you a variety of options. We can mail your customers tickets, allow them to print tickets at home, send you tickets to hold at Will-Call, or simply send you a pre-paid guest list. With our web-based box office software you can sell and print tickets from your box office.
Q. Do you offer a solution for sports franchises?
A. Yes. From baseball to soccer we can customize a solution to handle your season tickets, packages and single game tickets. Sell online at ticketalternative.com and from your own box office.
Q. If I allow my customers to pick their tickets up at Will-Call, how many people will I need to manage it?
A. One person can easily manage about 750 Will-Call tickets.
Q. I run a 5000-seat venue with reserved seating. Do you offer an inexpensive, easy-to-use solution for selling tickets from my box office, online, and by phone?
A. Yes. Our free basic service handles the online and phones sales. Add our Remote Box Office Sales system and you can print and sell tickets from your box office.
Q. I organize a multi-day, outdoor concert for 150,000+ people. Do you offer a solution to sell tickets in advance and onsite?
A. Yes. Our free basic service handles the advance online and phones sales. Add our Onsite Sales system and you can print and sell tickets onsite.
Q. When do I receive my revenue?
A. For one off events, funds are deposited in to your account via wire transfer the first business day following the event. Venues with regular events can receive funds weekly. Clients running our Complex Solution software have additional options.
Q. Can my customers call you for assistance or if they have questions?
A. Yes! Our US-based, Live customer service center is open 7 days a week.
Q. Do you offer Print-At-Home tickets, commonly referred to as e-tickets or TicketFast® tickets? Can my customers print their tickets from home?
A. Yes! We offer Print-At-Home tickets (view sample)
Q. What do the tickets look like that my customer will receive?
A. Click on the image below to see a sample.
Q. What security features do your tickets have? (view sample)
- Tamper Proof Design
- Serial Numbers
- UV/Black Light Ink
- Coin Rub Ink
- Bar Code Security
- Sequential Numbering
Q. Why would I choose you over Etix?
A. Your customers save money because our service charges are lower. We don't charge to send tickets via U.S. Mail as Etix often does. If you need to reduce up-front costs, we can build the cost to rent or buy Boca thermal ticket printers and handheld barcode scanners into the service charges your customers pay. After the equipment has been paid for, the service charges can be reduced.
Q. Why would I choose you over Ticketmaster or Ticketweb?
A. There are no set up costs for our free basic service. Your customers save money because our service charges are lower. With Ticket Alternative you receive the full face-price of each ticket. Ticketmaster retains a portion of the face-price as well as charging higher convenience fees.
Q. Why would I choose you over MusicToday?
A. We think our system is easier to use. When purchasing tickets, your customers get to see the total amount due before they're required to enter any personal information.
Q. Do you offer a branded solution?
A.We offer the ability to sell tickets online using your own branded web site. For more information and pricing please contact a new account specialist.
Q. Is there any equipment to buy?
A. Our free basic service requires only a PC and a desktop printer. Our Remote Box Office Sales system requires a Boca thermal ticket printer. Our TA Express Entry and Onsite Sales systems require a handheld barcode scanner, a laptop computer, and an access point. You can rent or purchase the equipment from us. If the cost of the equipment is prohibitive, you can add a service charge to the ticket price to pay for it.
Q. Do I need my own merchant account to accept credit cards?
A. Not for our simple solution. Credit Card sales are processed through our merchant account. The processing charges are covered by the service charges we collect from your customers. You also benefit from the stringent address verification (AVS) and fraud prevention measures we have implemented. Clients using our Complex Solution have additional payment processing options.
Q. Do you take a percentage of the ticket price to cover credit card processing charges?
A. No. Everything is covered by the service charge the customer pays. You receive the full face value of each ticket sold.
Q. I'm new to this and not very computer savvy. Can you walk me through a demo?
A. Yes! Just call 404-897-2379 and ask to speak to a new account specialist or complete the form below