Important Information

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If you purchased your Print-At-Home tickets before May 2nd follow the instructions below.

To send your Print-At-Home tickets, or Email Confirmation to a different address, please follow these instructions.

1. Login to your account (don't worry about the certificate warning! it's safe.)
2. Update your email address by clicking on Change My Profile.
3. Click on Account History, find the appropriate order and RESEND your tickets.

If you purchased your Print-At-Home tickets AFTER May 3rd follow these instructions.

1. Login to your account
2. Update your email address by clicking on Edit My Account.
3. Click on Re-issue Print at Home Tickets/Items, find the appropriate order and RESEND your tickets.

How do I contact you to buy tickets over the phone or ask a question?
How do I get a refund?
Where can I buy tickets in person?
What forms of payment do you accept? Do you accept gift cards?
I didn't receive an email confirming my purchase. How do I know if my purchase was confirmed?
Why did my credit/debit card get charged twice?
Why did my credit/debit card get charged, but I didn't receive a confirmation?
It’s less than 24 hours before my event begins and I haven't received my tickets yet. What do I do?
What are 'Print-At-Home' tickets?
I still haven't received my Print-At-Home tickets via email. What do I do?
I deleted my Print-At-Home ticket. What do I do?
I have a gmail.com email address. How do I download and print my Print-At-Home tickets?
I have a hotmail.com email address. How do I download and print my Print-At-Home tickets?
I have a yahoo.com email address. How do I download and print my Print-At-Home tickets?
Can I resend my Print-At-Home tickets to a different email address?
What and Where is “Will-Call”?
What are your terms and conditions for using this web site?
Why can't I buy tickets for an event?
Do I have a better chance of finding tickets if I open multiple browser windows or tabs?
How can I find out when events go on sale?
Where can I read your privacy statement?

When is your Contact Center open?

All times Eastern - Closed on Holidays

2008 Holiday Hours:
Thursday November 27th: Closed
Friday November 28th: Closed
Wednesday December 24th: 9am-4pm
Thursday December 25th: Closed
Friday December 26th: Closed
Wednesday December 31st: 9am-5pm
Thursday January 1st: Closed

Click here for additional contact information

ALL SALES ARE FINAL. There are NO refunds. If an event is cancelled, Ticket Alternative will make every effort to ensure you receive a prompt refund of the ticket price if applicable. All convenience fees, shipping charges & facility fees are non-refundable. If the event was moved or rescheduled, the tickets will be honored for the rescheduled date and no refunds will be issued. In some cases, the venue or promoter may set refund limitations. For more information click here.

In Atlanta, there are currently two authorized outlets. Purchasing tickets from a non-authorized outlet is not recommeded and they may charge you a higher service charge.

Criminal Records
466 Moreland Ave NE
Atlanta, GA 30307
Website: www.criminal.com
Map it with

Decatur CD
There is a $1.50 service charge per ticket which in most cases is cheaper than purchasing tickets online or over the phone.
In most cases, advance sales end 4pm day of show.

Decatur CD
356 West Ponce de Leon Ave.
Atlanta, GA 30030
Website: www.decaturcd.com
Map it with

What forms of payment do you accept? Do you accept gift cards?
You can purchase tickets online over the phone using Visa, MasterCard, American Express or Discover credit or debit cards. We now offer Ticket Alternative Gift Certificates which can be redeemed via the phone only. We do NOT accept Visa or MasterCard gift cards, prepaid debit/credit cards or check-by-phone.

Login to your account and click on View My Order History. You will be able to view a list of completed purchases. If need be, you can print the page for your recrods. Some email accounts such as gmail.com, yahoo.com, hotmail.com, msn.com and aol.com immediately put emails from Ticket Alternative into a spam/bulk mail folder. Your confirmation email is coming from

If you tried to purchase tickets online but your transaction was declined because the address you entered didn't match the address your bank has on file, you will see a temporary hold on the funds when you look at your bank/credit card statement online. This occurs because our system tried to charge your card. Because the address you entered didn't match the address the bank has on file, the sale did not meet our purchase criteria and was therefore declined. It is YOUR bank that is temporarily holding these funds (not us) and they are typically released within 24-48 hours.

To check and see if your order went through, login to your account and click on View My Order History. You will be able to view a list of completed purchases. If you have any questions call 877-725-8849

1. Check your receipt to determine if you selected “will call” or US Mail as the shipping option.
2. If you selected to pick your tickets up at “will call” you’ll find pick up instructions below.
3. If you selected US Mail and it’s less than 24 hours before the start of your event, and you still haven’t received your tickets you should file a claim with the US Postal Service. If the US Postal Service is unable to locate your tickets prior to your event please call Ticket Alternative customer service at 877-725-8849 during normal business hours (see above).
4. If you haven't received your tickets, it is your responsibility to contact Ticket Alternative before 2:00pm on the day of your event and see if you can make arrangements to pick your tickets up at "will call". Ticket Alternative is not responsible for tickets lost in the mail and we always suggest you choose Print-At-Home or FedEx (which offers a tracking service) whenever possible.
5. If you are unable to contact Ticket Alternative customer service before your event, bring your printed Confirmation Email and Picture ID and speak to someone at the event for assistance.

Ticket Alternative is not responsible for tickets ordered but not picked up at "will call". By agreeing to our terms when buying tickets, purchasers waive their right to a refund for tickets not picked up at "will call".

What are 'Print-At-Home' tickets?

'Print-At-Home' tickets are the fastest way to receive your tickets! 'Print-At-Home' tickets are paper tickets that you print yourself. Each ticket has a unique barcode that is scanned at the entrance to the event. You MUST print out each ticket. Forget standing in line at "will call"; just present your 'Print-At-Home' ticket and gain quicker access to your event.

If you reissue your Print-At-Home tickets, your old tickets will be voided. You must bring the most recent tickets to the event, otherwise you will be denied entry.

'Print-At-Home' tickets are sent to you via email as an attached PDF file. Save the attachment (s) on your computer and print them at your convenience. You will receive 2 emails. The first email is your confirmation receipt. The second email is your ticket(s) [Event1.pdf] You must print out ALL the ticket(s) in the Event1.pdf file and bring them to the event, not the confirmation receipt. There is one page to print out per ticket.

You will need a free program Adobe Reader to open the attachment.

Make sure your email program's settings allow you to download an attachment. If you are using Outlook or Outlook Express, make sure the OPTION to prevent attachments from being downloaded is UNCHECKED. You can find this option in your email program under TOOLS > OPTIONS > SECURITY tab.

REMEMBER TO CHECK YOUR SPAM FOLDER!! Some email accounts such as gmail.com, yahoo.com, hotmail.com, msn.com and aol.com immediately put emails from Ticket Alternative into a spam/bulk mail folder. Your confirmation email is coming from

Don't forget to print ALL your Print-At-Home tickets! If you order more than one ticket, you MUST print EVERY ticket!

Is it safe? What is someone duplicates my tickets? It's important to keep your 'Print-At-Home' tickets in a safe place after printing. Only the first set of tickets will be allowed entry into the event. If you think someone has duplicated your tickets, please contact customer service immediately.

Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket. If more than one copy is presented, the barcode scanner will alert the attendant that the ticket has already been scanned. If there is a dispute, the purchaser's name appears on each ticket.

Click here if you have a gmail.com email account

I have a hotmail.com email address. How do I download and print my Print-At-Home tickets?

Click here if you have a hotmail.com email account

I have a yahoo.com email address. How do I download and print my Print-At-Home tickets?

Click here if you have a yahoo.com email account

I still haven't received my Print-At-Home tickets via email. What do I do?

1. Login to your account.
2. Click on Re-issue Print at Home Tickets/Items and find the appropriate order.
3. Click on the RESEND button to have your tickets resent to your email address.

If you reissue your Print-At-Home tickets, your old tickets will be voided. You must bring the most recent tickets to the event, otherwise you will be denied entry.

REMEMBER TO CHECK YOUR SPAM FOLDER!! Some email accounts such as gmail.com, yahoo.com, hotmail.com, msn.com and aol.com immediately put emails from Ticket Alternative into a spam/bulk mail folder. Your confirmation email is coming from .

If you are still unsuccessful try sending your tickets to a different email address. If you are still unsuscessful you must contact customer service to make other arrangements to retreive your tickets.

I deleted my Print-At-Home ticket What do I do?

Please remember to treat your tickets as you would cash.

1. Login to your account.
2. Click on Account History and find the appropriate order.
3. Click on the RESEND button to have your ticket(s) resent to your email address.

If you reissue your Print-At-Home tickets, your old tickets will be voided. You must bring the most recent tickets to the event, otherwise you will be denied entry.

REMEMBER TO CHECK YOUR SPAM FOLDER!! Some email accounts such as gmail.com, yahoo.com, hotmail.com, msn.com and aol.com immediately put emails from Ticket Alternative into a spam/bulk mail folder. Your confirmation email is coming from .

Can I resend my Print-At-Home tickets to a different email address?

1. Login to your account
2. Update your email address by clicking on Edit My Account.
3. Click on Re-issue Print at Home Tickets/Items, find the appropriate order and RESEND your tickets.

If you reissue your Print-At-Home tickets, your old tickets will be voided. You must bring the most recent tickets to the event, otherwise you will be denied entry.

What and Where is “Will-Call”?

“Will-Call” is a box office term that means tickets are to be picked up at the location of the event - on the day of the event. “Will-Call” tickets will generally be available for pick up beginning 60 minutes prior to the start of the event. “Will-Call” tickets are held under the name appearing on the credit card used to make the purchase. Only that person may pick up the tickets. You will be asked to present a photo ID, your receipt and the credit card used to make the purchase for verification purposes.

What are your terms and conditions?

click here

Where can I find your corporate information?

Why can’t I buy tickets for an event?
Tickets may not be available online for one of the following reasons.

• Tickets may not be on sale yet.
• Tickets may not be available at this time. More tickets may become available later.
• Tickets may not be available online just hours before an event occurs. (see advance sale end date)
• On rare occasions, tickets may only be available at the door.
• When purchasing tickets from Ticket Alternative you are limited to a specified number of tickets for each event. This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. Orders exceeding the ticket limit may be cancelled without notice by Ticket Alternative at its discretion. This includes duplicate orders having the same name, billing address or credit card.
• Trying to purchase tickets using multiple browers, or opening multiple browser windows or opening multiple tabs within your browser will prevent you from completing your order and will cause a conflict if you are limited to purchasing a specified number of tickets to an event

Please always remember to check back for availability.

Do I have a better chance of finding tickets if I open multiple browser windows or tabs?
No. Trying to purchase tickets using multiple browers, or opening multiple browser windows or opening multiple tabs within your browser will prevent you from completing your order and will cause a conflict if you are limited to purchasing a specified number of tickets to an event.

How can I find out when events go on sale?

Join our mailing list or visit our website TaLive!

Where can I read your privacy statement?
By purchasing a ticket to an event, you are stating that you are over the age of 13 and that you agree to receive email updates from us and those involved in the event (e.g., venues, teams, artists' representatives and fan clubs, promoters and leagues), and that you consent to those involved in the event using your information to contact you by e-mail or other means to send you marketing or other messages or using or disclosing your information in other ways. Please contact them directly to learn about their policies. You may unsubscribe at any time by following the link contained in the Ticket Alternative email update you receive. Users may opt-out of receiving future mailings; see the choice/opt-out here.