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Ticket Alternative Help. Get help and find the answers to your questions.

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Frequently Asked Questions

  1. How do I contact you to buy tickets over the phone or ask a question?
  2. How do I get a refund?
  3. Do I have to create an account online or can I checkout as a guest?
  4. Why do you only ship to the billing address? Why is my billing address so important?
  5. I get an error message: "Please Activate Cookies"
  6. My shopping cart expired and my tickets were released before I had time to complete my order. What should I do?
  7. Where can I buy tickets in person?
  8. What forms of payment do you accept? Do you accept gift cards?
  9. I didn't receive an email confirming my purchase. How do I know if my purchase was confirmed?
  10. Why did my credit/debit card get charged twice?
  11. Why did my credit/debit card get charged, but I didn't receive a confirmation?
  12. What's with the Word Verification? What is CAPTCHA?
  13. It’s less than 24 hours before my event begins and I haven't received my tickets yet. What should I do?
  14. What are 'Print-At-Home' tickets?
  15. I get an error when I try and open my Print-At-Home tickets. What should I do?
  16. I still haven't received my Print-At-Home tickets via email. What should I do?
  17. I deleted my Print-At-Home ticket. What should I do?
  18. I have a gmail.com email address. How do I download and print my Print-At-Home tickets?
  19. I have a hotmail.com email address. How do I download and print my Print-At-Home tickets?
  20. I have a yahoo.com email address. How do I download and print my Print-At-Home tickets?
  21. Can I resend my Print-At-Home tickets to a different email address?
  22. What and Where is “Will-Call”?
  23. What are your terms and conditions for using this web site?
  24. Why can't I buy tickets for an event?
  25. Do I have a better chance of finding tickets if I open multiple browser windows or tabs?
  26. How can I find out when events go on sale?
  27. How do I update my mailing list preferences?
  28. Where can I read your privacy statement?
  29. I choose FedEx. When will I receive my tickets. How do I track my order?


1. How do I contact you to buy tickets over the phone or ask a question?

Call 404-897-2388

When is your Contact Center open?

Monday 9:00am - 9:00pm EST
Tuesday 9:00am - 9:00pm EST
Wednesday 9:00am - 9:00pm EST
Thursday 9:00am - 9:00pm EST
Friday 9:00am - 9:00pm EST
Saturday 9:00am - 9:00pm EST
Sunday 12:00pm - 8:00pm EST

All times Eastern

2014 Holiday Hours:

Sunday, Mar 31stClosed (In observance of Easter)
Monday, May 26thClosed (Memorial Day)
Friday, July 4thClosed (Independence Day)
Monday, September 1stClosed (Labor Day)
Thursday, November 27th12:00pm-8:00pm ET (Thanksgiving)
Friday, December 13th9:00am - 7:00pm ET (Company Holiday Party!)
Wednesday, December 24th9:00am - 8:00pm ET
Thursday, December 25th12:00pm -8:00pm ET (Christmas Day)
Friday, December 26th9:00am - 8:00pm ET (Boxing Day)
Wednesday, December 31st9:00am - 8:00pm ET
Thursday, January 1st12:00pm - 8:00pm ET (New Years Day)

Click here for corporate contact information

2. How do I get a refund?

ALL SALES ARE FINAL. There are NO refunds. If an event is cancelled, Ticket Alternative will make every effort to ensure you receive a prompt refund of the ticket price if applicable. Shipping charges & facility fees are non-refundable. If the event was moved or rescheduled, the tickets will be honored for the rescheduled date and no refunds will be issued. In some cases, the venue or promoter may set refund limitations. For more information click here.

3. Do I have to create an account online or can I checkout as a guest?

We now allow you to complete your purchase as a guest without creating an account. However, this is NOT recommended if you select Print-At-Home tickets as your delivery method. If you checkout as a guest you will NOT be able to log back in to your account and resend your Print-At-Home tickets if you lose them. When you create an account online, you can return at any time and view your order history and/or resend your Print-At-Home tickets automatically. If you purchase tickets regularly, your information is saved and it's even quicker to check-out. This is especially useful if you use our mobile ticketing website.

4. Why do you only ship to the billing address?

Protecting you against credit card fraud is our number one priority. By only shipping to the billing address we provide an extra layer of security because it makes it harder for a thief to use a stolen credit card on our website. We know that a few customers attend school in one state, but still receive their credit card statement in another. For those of you, choosing "will call" or Print-At-Home tickets are easy, SAFE alternatives.

Your billing address is required regardless of which shipping method you choose. Our first line of defense against credit card fraud is to confirm that the billing address entered matches with the address the bank has on file.

5. I get an error message when purchasing: "Please Activate Cookies"

If you receive an error when purchasing tickets indicating that you need to "Activate Cookies" follow the instructions you are given. You can review them here. If that doesn't work, check to make sure the date, time, time zone and year are set correctly on your computer and that the box is checked to "Automatically adjust clock for daylight savings changes".

Time Zone Settings

6. My shopping cart expired and my tickets were released before I had time to complete my order. What should I do?

If you run out of time trying to complete your purchase and get a message indicating "Your reservations have expired" just try your purchase again. You card hasn't been charged yet. We allow you 9 minutes to complete your transaction after which the tickets will be released for others to buy.

8. What forms of payment do you accept? Do you accept gift cards?

You can purchase tickets online over the phone using Visa, MasterCard, American Express or Discover credit or debit cards. We now offer Ticket Alternative Gift Certificates which can be redeemed via the phone only. We do NOT accept Visa or MasterCard gift cards, prepaid debit/credit cards or check-by-phone.

9. I didn't receive an email confirming my purchase. How do I know if my purchase was confirmed?

Login to your account and click on View My Order History. You will be able to view a list of completed purchases. If need be, you can print the page for your records. Some email accounts such as gmail.com, yahoo.com, hotmail.com, msn.com and aol.com immediately put emails from Ticket Alternative into a spam/bulk mail folder. Your confirmation email is coming from order1 at ticketalternativc dot com

10 & 11. I looked at my bank/credit card statement online and it looks like you charged my account, but I didn't get an email confirming my purchase and it doesn't appear under my order history. Why?

If you tried to buy tickets online but your purchase wasn't completed because the address you entered didn't match the address your bank has on file, we declined the sale. You will see a temporary hold on the funds when you look at your bank/credit card statement online. This occurs because our system tried to charge your card. Because the address you entered didn't match the address the bank has on file for you, the sale did not meet our purchase criteria and was therefore declined. It is YOUR bank that is temporarily holding these funds (not us) and they are typically released within 24-48 business hours.

The Address Verification Service (AVS) is a system designed by bankcard processors to aid in the detection of suspicious credit card transaction activity. AVS matches billing address information provided by the cardholder with the cardholder’s billing address on file at the credit card issuing bank. The processing network then sends an AVS response code indicating the results of the match to the payment gateway. Based on our AVS rejection settings, the transaction is accepted or rejected. It is possible for a card to be authorized at the card issuing bank and then declined due to our AVS settings. If this happens, you could mistake this authorization for a charge as the authorization reduces your available limit. However, a transaction declined for AVS will not settle and you will not be charged.

To check and see if your order went through, login to your account and click on View My Order History. You will be able to view a list of completed purchases. If you have any questions call 404-897-2388

12. What's with the Word Verification? What is CAPTCHA?

State of the art CAPTCHA technology prevents automated programs from bombarding our website making your purchase quicker and helps keep the ticket brokers out! CAPTCHAs are used by many websites to prevent abuse from "bots," or automated programs usually written to generate spam.

13. It’s less than 24 hours before my event begins and I haven't received my tickets yet. What should I do?
  1. Check your receipt to determine if you selected “will call” or US Mail as the shipping option.
  2. If you selected to pick your tickets up at “will call” at the event, please remember to bring a photo ID, your receipt and the credit card used to make the purchase for verification purposes.
  3. If you selected US Mail and it’s less than 24 hours before the start of your event, and you still haven’t received your tickets, it is your responsibility to contact Ticket Alternative before 2:00pm on the day of your event and make arrangements to pick your tickets up at "will call". In addition, you should file a claim with the US Postal Service. If the US Postal Service is unable to locate your tickets prior to your event please call Ticket Alternative customer service at 404-897-2388 during normal business hours (see above).
  4. Ticket Alternative is not responsible for tickets lost in the mail and we always suggest you choose Print-At-Home or FedEx (which offers a tracking service) whenever possible.
  5. If you are unable to contact Ticket Alternative customer service before your event, bring your printed Confirmation Email and Picture ID and speak to someone at the event for assistance.

Ticket Alternative is not responsible for tickets ordered but not picked up at "will call". By agreeing to our terms when buying tickets, purchasers waive their right to a refund for tickets not picked up at "will call".

14. What are 'Print-At-Home' tickets?

'Print-At-Home' tickets are the fastest way to receive your tickets! 'Print-At-Home' tickets are paper tickets that you print yourself. Each ticket has a unique barcode that is scanned at the entrance to the event. You MUST print out each ticket. Forget standing in line at "will call"; just present your 'Print-At-Home' ticket and gain quicker access to your event.

If you reissue your Print-At-Home tickets, your old tickets will be voided. You must bring the most recent tickets to the event; otherwise you will be denied entry.

'Print-At-Home' tickets are sent to you via email as an attached PDF file. Save the attachment (s) on your computer and print them at your convenience. You will receive 2 emails. The first email is your confirmation receipt. The second email is your ticket(s) [Event1.pdf] You must print out ALL the ticket(s) in the Event1.pdf file and bring them to the event, not the confirmation receipt. There is one page to print out per ticket.

You will need a free program Adobe Reader to open the attachment.

Make sure your email program's settings allow you to download an attachment. If you are using Outlook or Outlook Express, make sure the OPTION to prevent attachments from being downloaded is UNCHECKED. You can find this option in your email program under TOOLS > OPTIONS > SECURITY tab.

REMEMBER TO CHECK YOUR SPAM FOLDER!! Some email accounts such as gmail.com, yahoo.com, hotmail.com, msn.com and aol.com immediately put emails from Ticket Alternative into a spam/bulk mail folder. Your confirmation email is coming from

Don't forget to print ALL your Print-At-Home tickets! If you order more than one ticket, you MUST print EVERY ticket!

Is it safe? What is someone duplicates my tickets? It's important to keep your 'Print-At-Home' tickets in a safe place after printing. Only the first set of tickets will be allowed entry into the event. If you think someone has duplicated your tickets, please contact customer service immediately.

Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket. If more than one copy is presented, the barcode scanner will alert the attendant that the ticket has already been scanned. If there is a dispute, the purchaser's name appears on each ticket.

15. I get an error trying to open my Print-At-Home tickets. What should I do?

Try uninstalling Adobe Reader. Then, re-install it and then try to reopen the file. We're not sure why this works! But, 9 times out of 10.. it does!!

16. I still haven't received my Print-At-Home tickets via email. What do I do?

1. Login to your account.
2. Click on Re-issue Print at Home Tickets/Items and find the appropriate order.
3. Click on the RESEND button to have your tickets resent to your email address.

If you reissue your Print-At-Home tickets, your old tickets will be voided. You must bring the most recent tickets to the event; otherwise you will be denied entry.

REMEMBER TO CHECK YOUR SPAM FOLDER!! Some email accounts such as gmail.com, yahoo.com, hotmail.com, msn.com and aol.com immediately put emails from Ticket Alternative into a spam/bulk mail folder. Your confirmation email is coming from .

If you are still unsuccessful try sending your tickets to a different email address. If you are still unsuccessful you must contact customer service to make other arrangements to retrieve your tickets.

17. I deleted my Print-At-Home ticket. What should I do?

Please remember to treat your tickets as you would cash.

1. Login to your account.
2. Click on View My Order History and find the appropriate order.
3. Click on the RESEND button to have your ticket(s) resent to your email address.

If you reissue your Print-At-Home tickets, your old tickets will be voided. You must bring the most recent tickets to the event; otherwise you will be denied entry.

REMEMBER TO CHECK YOUR SPAM FOLDER!! Some email accounts such as gmail.com, yahoo.com, hotmail.com, msn.com and aol.com immediately put emails from Ticket Alternative into a spam/bulk mail folder. Your confirmation email is coming from .

18. I have a gmail.com email address. How do I download and print my Print-At-Home tickets?

Click here if you have a gmail.com email account

19. I have a hotmail.com email address. How do I download and print my Print-At-Home tickets?

Click here if you have a hotmail.com email account

20. I have a yahoo.com email address. How do I download and print my Print-At-Home tickets?

Click here if you have a yahoo.com email account

21. Can I resend my Print-At-Home tickets to a different email address? Yes!!

1. Login to your account
2. Update your email address by clicking on Edit My Account.
3. Click on Re-issue Print at Home Tickets/Items, find the appropriate order and RESEND your tickets.

If you reissue your Print-At-Home tickets, your old tickets will be voided. You must bring the most recent tickets to the event; otherwise you will be denied entry.

22. What and Where is “Will-Call”?

“Will-Call” is a box office term that means tickets are to be picked up at the location of the event - on the day of the event. “Will-Call” tickets will generally be available for pick up beginning 60 minutes prior to the start of the event. “Will-Call” tickets are held under the name appearing on the credit card used to make the purchase. Only that person may pick up the tickets. You will be asked to present a photo ID, your receipt and the credit card used to make the purchase for verification purposes.

23. What are your terms and conditions?

click here

Where can I find your corporate information?

click here for corporate contact information.

24. Why can’t I buy tickets for an event?

Tickets may not be available online for one of the following reasons.

  • Tickets may not be on sale yet.
  • Tickets may not be available at this time. More tickets may become available later.
  • Tickets may not be available online just hours before an event occurs. Advance sales usually end at 4pm local time, but check the advance sale end date.
  • On rare occasions, tickets may only be available at the door.
  • When purchasing tickets from Ticket Alternative you are limited to a specified number of tickets for each event. This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. Orders exceeding the ticket limit may be cancelled without notice by Ticket Alternative at its discretion. This includes duplicate orders having the same name, billing address or credit card.
  • Trying to purchase tickets using multiple browsers, or opening multiple browser windows or opening multiple tabs within your browser will prevent you from completing your order and will cause a conflict if you are limited to purchasing a specified number of tickets to an event

Please always remember to check back for availability.

25. Do I have a better chance of finding tickets if I open multiple browser windows or tabs?

No. Trying to purchase tickets using multiple browsers, or opening multiple browser windows or opening multiple tabs within your browser will prevent you from completing your order and will cause a conflict if you are limited to purchasing a specified number of tickets to an event.

26. How can I find out when events go on sale?

Join our mailing list, follow on Twitter or Facebook.com or visit our blog/website TaLive!

27. How do I update my mailing list preferences?

Login to your account to update your mailing list preferences or unsubscribe.

28. Where can I read your privacy statement?

By purchasing a ticket to an event, you are stating that you are over the age of 13 and that you agree to receive email updates from us and those involved in the event (e.g., venues, teams, artists' representatives and fan clubs, promoters and leagues), and that you consent to those involved in the event using your information to contact you by e-mail or other means to send you marketing or other messages or using or disclosing your information in other ways. Please contact them directly to learn about their policies. You may unsubscribe at any time by following the link contained in the Ticket Alternative email update you receive. Users may opt-out of receiving future mailings; see the choice/opt-out here.

29. Facebook comments social plugin - Terms of Use.

We encourage you to share comments on our website about the events to which we sell tickets. Ticket Alternative will review all content and comments, and will remove any that are deemed inappropriate, offensive, contain insults or attacks, duplicate posts, contain illegal suggestions, or contain advertisements/SPAM/solicitation. Comments, images and other content posted to this Facebook Page do not necessarily represent the opinions of the Ticket Alternative.

 
Contact Customer Support

By Phone:
404-897-2388

Support Hours

Monday to Saturday :: 9am-9pm ET
Sunday :: 12pm-8pm ET

Live Chat


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Snail Mail
1369 Spring St. NW
Atlanta, GA 30309

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