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"Ticket Alternative's team members know our city, our community, and our building. They are able to answer our patrons' questions with first-hand knowledge and are the perfect fit to support our ticketing operations."

Allan Vella - General Manager
The Fox Theatre

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Ticket Alternative Complete Ticketing Solution

Free Basic Service
How do we do it? It’s simple. Our services are covered by the small convenience fee added to the ticket price paid by the purchaser. The fee starts at $1.75 + 5% of the ticket price.

Features & Event Ticketing Services
Ticket Alternative offers the best of today’s ticketing marketplace. Just ask and we'll provide the technology, services, training and support that are right for your operation.

Customizable Solutions
We will work with you and customize a ticketing system best suited to handle your specific requirements.

Earn Rebates!
Ask about our rebate incentives for switching your venue to Ticket Alternative from your current ticketing solution. You'll earn a rebate for each ticket sold.

FeaturesIncluded
Online Ticket SalesYes
Mobile Ticket SalesYes
Charge-By-Phone [more info]Yes
Retail Ticket OutletsYes
FulfillmentYes
Box Office / On Site SalesYes
Access ControlYes
Season TicketsYes
Password Protected On SalesYes
Integrated CRMYes
Custom Packages / Designer Packages (e.g. 3 Game Series)Yes
Pick-A-Seat Interactive Seating Charts [details]Yes
Clickable Seating ChartsYes
Photos Showing the View From Your SeatYes
Referal Tracking for PromotersYes
Reselling, Auctions & ExchangesYes
Support, Implementation & TrainingYes
Donations & FundraisingYes
Marketing & PromotionYes
Social Media IntegrationYes

Online Ticket Sales
Simple, convenient, safe, PCI compliant, dpendable online transactions. Purchasing tickets online is a quick and easy process. Our ticketing site is fully responsive. Even less computer savvy customers enjoy our simple, intuitive user interface. And their personal information is safe because our ordering system uses state-of-the-art 1024-bit encrypted security and we're fully PCI compliant. Even when ticket sales are heavy, customers still have no problem buying tickets. Our servers are housed in data centers that guarantee uptime. Even the busiest “on sales” are no problem.

Phone Sales - Use our toll free number or your own.
Quick, personable, and informative phone sales. Some customers prefer ordering by phone. We’ve got them covered. Our courteous sales staff and customer service representatives do more than take orders. We guide customers through the ordering process and answer their questions. We’ve made customer service a priority because we know that our staff is an extension of your organization. We believe that customers should be able to reach a person almost immediately by phone. We don't let them get caught up in a complicated call tree. The Ticket Alternative Contact Center is located in Atlanta and open from 9am to 9pm EST Monday - Saturday and from Noon until to 8pm on Sunday.

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Retail Ticket Outlets
Purchase tickets in person. Retail ticket outlets add another point of sale. A Web-based application that local outlets use to sell and print tickets. To ask about setting up a new outlet in your area, please call your account manager.

Ticket Printing, Fulfillment & Delivery
We offer a wide variety of delivery options including US Mail, FedEx, Will Call and Print-At-Home. Our Will Call service allows your customers to pick up their tickets at your event. We'll even provide WIll Call envelopes.

  • Mobile delivery - no charge
  • US Mail
  • Will Call - no charge
  • Print-At-Home - no charge
  • Pre-paid Guest List (no tickets) - no charge
  • Federal Express - Overnight, 2-Day, and Saturday Delivery

Box Office Sales
Simple installation with a host of features. Sell and print tickets from your box office using the TA Remote Sales System. Our box office system is a Web-based application that allows your sales representatives to sell tickets in real time from the same inventory as everyone else. We offer a complete turnkey solution. We can supply your entire system, including Point-Of-Sale computers and thermal ticket printers. Or, if you already have compatible hardware, we can install the TA Remote Sales System on your computer system.

On-Site Sales
Portable solution to sell and print tickets. You can continue to sell and print tickets from your event site after online and phone sales are shut down. Whether you operate a venue or just need a one-off, portable solution to sell and print tickets at an outdoor festival, we can customize a solution for you.

Access Control
Speed up entry with Print-At-Home tickets and Mobile tickets. We send your customers Print-At-Home tickets via email in PDF format (often called e-tickets or TicketFast® tickets) or we'll send them a barcode to their mobile phone. Our Access Control system verifies the authenticity of each ticket. At the event, simply scan each customer's ticket with a handheld wireless scanner. The scan verifies each barcode and allows only one entry per barcode by accessing a database in real-time. After a barcode has been used, it cannot be used again. Our system tracks the total number of people that have and have not entered the event and timestamps each entry. It also allows you to void tickets manually during entry. If you need more scanners for larger events, no problem—TA Express Entry is scalable to meet the demands of any event.

You can rent or purchase the full equipment package from us, including one or more scanners to scan the barcodes, a laptop that holds the database of valid barcodes, and a wireless access point to communicate between the scanners and laptop. TA Express Entry eliminates the time spent processing tickets at Will-Call.

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Season Tickets
Full season ticket functionality. Automate renewals for season tickets and series subscriptions. Import your current data into the Ticket Alternative system.

Custom Packages
Customize mini-packs, design your own packages and offer these for sale online. You'll save your customers and yourself a lot of time.

Password Protected / VIP / Fan Club Presales
A variety of presale options help you foster your relationship with patrons.

Click to Enlarge image

View From Your Seat option for Reserved Venues

  • State of the art clickable seating charts enhance the customer experience.
  • Customer selects a ticket type (e.g. Adult, Child or Senior)
  • Next, the customer clicks on their desired section to see a photgraph of the actual view of the stadium/stage/arena from that section
  • A pop-up description box provides even more information

 

 

 



Clickable Seating Charts for Reserved Venues

  • State of the art clickable seating charts enhance the customer experience.
  • Customer selects a ticket type (e.g. Adult, Child or Senior)
  • Next, the customer clicks on their desired section to see if seats are available
  • A pop-up description box provides even more information

Click here to see a clickable seating chart in action.

 

 

Click here to learn more about this feature

 

Ticket Auctions
Offer select inventory via an online auction.

Support
Client Support is offered 365 days a year, 24 hours a day, 7 days a week.

As a Ticket Alternative client, you benefit from the expertise of our team of sales and support specialists. We will work with you to build the best possible system for your specific needs. After your venue has been set up, we’ll work with your staff to maximize your sales through marketing and advertising.

Training
Training is available either on-site or remotely depending on your needs.

When you set up an account, we’ll provide you with a client login and password to access the support system 24 hours per day. This system is used to create new events, make changes to existing events, submit questions, and for emergency support. Your submissions are forwarded to all available support representatives to ensure your requests are handled as quickly as possible.

Marketing and Promotion

  • Your events and venues get maximum online exposure on our high-traffic Web site.
  • Search Engine Optimization (SEO) makes your event easy to find online.
  • Links and extensive content enhance your event and venue information.
  • Flexible, customizable features highlight your brand.
  • Email blasts reach tens of thousands of potential customers.
  • Our portal at www.talive.com offers more opportunities for exposure.

Social Media Integration

Every event and venue page has a widget that makes it easy to share your events on virtually any website including Facebook, Twitter, Songkick, BandsinTown, Digg etc etc

Google Analytics

We offer weekly and Post-Event Google Analytic Reports. The automated reports can show you information such as how many views your event or venue page received on www.ticketalternative.com over a period of time and the traffic sources that lead customers to your web page on our website.

Custom Marketing

  • Offer promotional codes, discounts, and group sales.
  • Include promotional materials with tickets (e.g., 35 free Emusic downloads).
  • Include merchandise with ticket sales (e.g. t-shirts/cds. Fulfilled from our warehouse or yours).

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