"We made the switch to Ticket Alternative last season, and I am so glad we did! I have worked in ticketing for almost 20 years and I can tell you that it is very hard to find a ticketing company that operates like they do. It is such a pleasure to work with an organization who's primary focus isn't about how much money they can make, but how they can best serve you and your patrons. Their response time is superb and they take your feedback into serious consideration when making upgrades to their product. I know we are not their largest or most lucrative client, but they make me feel like we are. You can't get much better than that!
"
Dawn V. Eskridge - Patron Services Manager
Kennesaw State University - College of the Arts
"Iain and the team at Ticket Alternative have made the process of selling Concerts in the Garden tickets better than ever for our thousands of concert goers. They offer an extremely high level of customer service and client support to make the online buying experience a terrific one. We've been more than pleased with our relationship with Ticket Alternative - it allowed them, the experts, to handle the complicated systems of ticket purchasing and left us to do what we do best, put on the most beautiful outdoor concerts series in town."
Sabina Carr - Director of Marketing & Communications
Atlanta Botanical Garden
"After years of switching between ticketing vendors in search of a company that could meet our expectations, we have finally found a local partner that understands the specialized needs of our event and our customers. In particular, Ticket Alternative offers the expanded capacity and customer service dependability that allowed AJFF to reliably offload full responsibility for sponsor and general admission ticket orders and fulfillment. With more than 30,000 tickets issued over a 2 month period, AJFF has a large patron and sponsor base that requires ongoing support and white glove treatment. Ticket Alternative has the well-trained and ample staff to handle this volume of orders, but also provide outstanding onsite support. AJFF is pleased to wholeheartedly recommend Ticket Alternative to any organization or company seeking the highest standards of quality service for their clientele."
Kenny Blank - Executive Director
Atlanta Jewish Film Festival
"Over the last four years, I have worked with Ticket Alternative on six different events promoting craft beer with two different organizations. Their service is great. Their principals and team members have consistently shown a high degree of integrity. Furthermore, they have been a pleasure to work with. I fully endorse them!"
Warren Dibble - Vice President and C.F.O.
Harpoon Brewery
"Gary, I just wanted to send a quick thank you to you for your skill & expertise this past Friday & Saturday nights for our Fun Fest concerts! Ticket Alternative really came through both in assisting us in growing our advance ticket sales and managing our multiple gate entrances. Again, I would like to thank you for a job SUPER WELL DONE!"
Judy Francisco - Director of Ticketing and Gate Operations
Fun Fest
"Loyalty was a key factor in my renewing with Ticket Alternative. We have worked together for several years and watched each other grow. Ticket Alternative has always given me the attention that I've needed to sell tickets, and provide the customer and technical service that I expect. I look forward to many more years as a Ticket Alternative client, and believe that they are one of the very best in the business."
Steve Lambert
Rock and Roll Hotel, The Red Palace, DC9
"The EARL is extremely happy to have re-upped our partnership with Ticket Alternative. Ticket Alternative has continually proved itself to be the best ticketing platform for our customers, and we look forward to making the ticket buying process even more streamlined in the near future."
Patrick Hill
The EARL - WordProductions
"Michael, Thank you for all of your help this season. You've helped me learn a new system, while running a box office in one of the most hectic seasons I will have. You've been a phenomenal resource. I only hope that all Account Managers I work with in the future will be as good. From the NCAA Tournament through special events & our 37 game season your help has been truly appreciated. Go Tigers!"
Joe LaVare - Director of Ticket Operations
Connecticut Tigers
"Hi Cherice, I just wanted to thank you for assisting with the tickets that we sold through Ticket Alternative for the 2010 BMI Unsigned Urban Showcase. Your website was very easy to use and you and your staff were very helpful. I'm sure we'll be using you again for future events!"
Liz VanGraafeiland
- Office Manager
BMI Atlanta
"Their low convenience charges coupled with a commitment to customer service and client support made them the #1 choice for the Fred. Their convenience charges typically run about half of what Ticketmaster was charging. This savings will be passed on to the patrons who purchase tickets for individual shows at our venue."
Nancy Price - Manager
Frederick Brown Jr. Amphitheater
"We looked at almost a dozen ticketing options and found Ticket Alternative the best fit. They have some of the lowest service charges we could find. They don't charge extra for features like print-at-home tickets, and they offer all of the services that the bigger companies have and some that the discount companies don't. Ticket Alternative worked with us in creating a simple and fair fee structure which was very important to us. We don't want our customers to feel confused or ripped off."
Dante Fernando - Owner
The Black Cat
"Ticket Alternative's commitment to low fees and show promotion raises the bar for the ticketing industry. We're proud to be among their first clients and still doing business with them."
Josh Antenucci - Sr. Partner
Rival Entertainment
"I have known and worked with Iain for four years as our business partner. Iain is a highly qualified entrepreneur with experience in managing large clients and consumers in the ticketing industry. Our company has had great success in using Ticket Alternative as our agent to conduct online ticket sales. Their online system, customer service and reporting capabilities truly makes them the best in the industry. Furthermore, Iain's vision to meet client demands in this competitive industry has been testament to why we do business with this company every year. I can confidently recommend Iain to other companies looking for ticketing expertise..."
Dale Gordon DeSena - President / Founder
Taste Of Atlanta
"I just wanted to drop you a line and let you know how amazing Jessica is. The transition from how we were processing, to you, was easy. I can appreciate companies and individuals that have exceptional customer service. The outstanding service she gives positively reflects your company, and you should be proud. Jessica walked me through everything and answered all of my questions. I will admit I was a bit nervous about the transition but she made it easy and stress-free. I am confident that our customers will be taken care of and have no hesitations about directing them to you for tickets.."
Brian Bauman - General Manager
The Rock, Maplewood, MN.
"Working with Ticket Alternative went incredibly well. Thanks for being a part of 500 Songs For Kids. You guys are first class, and everything was smooth and organized. Whenever we needed to make
adjustments Michael handled them swiftly."
Josh Rifkind - Founder
Songs For Kids Foundation
"I am pleased over-all with the results of moving some of our sales through Ticket Alternative. I believe that the number of sales were at least doubled if not tripled to previous years making this option a significant addition to the over-all success of the event."
Alan Avery - 2008-2009 President
Atlanta Gallery Association
"Working with Ticket Alternative was a great experience. Their customer service is great and they are quick to respond to questions. They have a couple of outlets that attendees can buy their tickets from, with one in Decatur. I also like that they have a staff person on site to assist with the scanning of tickets at the event."
Cheryl Burnette - Special Events Coordinator
City of Decatur
"Iain isn't some CEO in a penthouse that can't be reached. 'I can actually call and talk to him. Ticketing services are often the first interaction a customer has with a venue, and we like the interaction Iain offers."
"
Patrick Hill - Booking
Word Productions / The Earl
"Ticket Alternative has won me over today. I was worried about using your company because I never heard of you and have in the past purchased my tickets from Ticketmaster. Today I called to purchase tickets for the Avenue D Choir at St. Edwards and was pleasantly surprise by the lovely young lady that helped me. She answered all my questions and insured me that your company was safe and reliable. The most important part was not all the outrageous fees on your tickets. Especially with the state of the economy right now and being a senior citizen on a fixed income makes it hard to purchase anything that is not a necessity. She was even kind enough to wave your Call Center Fee for me. Thanks Ticket Alternative for making it affordable for people to attend events and having Twa as a valuable employee."
Sincerely,
A Satisfied Customer
"Ticket Alternative provided excellent service to help us maximize online sales for our 1st Annual 'Play it Forward' benefit concert in Atlanta. Ticket Alternative provided seamless service at a much lower cost than Ticketmaster. Rock Against Cancer will definitely use Ticket Alternative for all future events."
Lisa L. White, Ph.D. / Founder, Executive Director
Rock Against Cancer
"Iain - wanted to personally thank you and Ticket Alternative for the great job you did in helping us with our first promotion in Henry County, Georgia. I canvassed all possible ticket vending options and decided to give Ticket Alternative a try. That was the best decision I ever made. As a first time TA customer, I had lots of questions. You were always quick to respond with precise answers and helpful tips and your on line reports made my job easy. You can be assured that we will continue to use TA for all our upcoming events.
"
Linda Walker, President
REALLY BIG PRODUCTIONS, Inc.
"Annie was extremely helpful, she went beyond the call of duty and was very quick to respond and help me. She represents you company in a manner that I hope to find in my staff."
Thomas J Kielbania Jr
Mainline Records,LLC
"Christie dealt graciously with all of our demands/changes on the ticket order. We thought we had everything right but that wasn't so true since we had her proof the tickets four times. She was very helpful and understanding. Thank you, Christie! We will definitely be in contact should we have another big event such as Indigenous!"
Customer
"Today I called your office and spoke with Twans and would just like to say what a lovely young lady. She was very friendly and took the time to answer all my questions about Taste Of Atlanta. In addition, she recommended hotels and other activities to attend while I was enjoying Taste. "
Angie M.
Customer
"Just want to thank Twans for helping me with my print at home issue. I had the hardest time getting these tickets to print but she was able to walk me through the site to reissue my tickets. Thank you so much"
Sharon Dunn
Customer
"Emma, I just wanted to shoot you and e-mail and say THANK YOU for rockin! Ticket Alternative made our CMA Music Festival - Songwriters In The Round events a breeze this year and we really appreciate your team for all that they do. I especially want to thank Carly for taking the time to work with a guest and I who were from out of the country and had some confusion about how to buy tickets. With her help we quickly solved their problem and the guests had an amazing time at the show that night. Keep up the great work and I look forward to working with TA on our next event!"
Christina Walatkiewicz
Hard Rock Cafe Nashville
"Chris, We would like to thank you and your staff for providing superb customer service and on-time delivery. We received both orders a day earlier than expected, which allowed us to market our event a day earlier. I have already recommended your company to 2 other promotional companies we are affiliated with."
Kortez Brown & Brad Wilder
KDO Entertainment
"Allyson, I wanted to drop you a line and THANK YOU for your assistance, professionalism, and follow through regarding an issue I had with a ticket purchase. There aren't too many companies left that are so pleasant to work with. "
Patty Kaufman
"Hey Michelle, Just wanted to stop by and thank you guys so much the tickets came out great! im very please with the way you guys work. I will defitnetly be working with you guys for all my events.. Again thank you."
Eddie
EMP Productions
"I'm really impressed that you guys actually read and pay attention to your surveys. I know you're the cheapest (excuse me, lowest priced). That's why I buy from you. And when the stars and planets and Fed Ex align properly, unbelieveably fast. My first order was in my hands, in Ohio, 19 hrs after I paid for it. I'm already sold on your company."
Bob Tomazic
The Underground
"Extremely professional, flawless ticket printing with the fastest turn around time that can be expected in the business. Fair pricing, and an Excellent overall product. I will Definately use ticket alternative again. You now have a raving fan."
Dominick Dimichele
VMA Afterparty
"I just wanted to take a moment and thank you for your work with me... The tickets are absolutely what I wanted. PERFECT !!! Thank you for being so prompt with the order and the shipment.. Your business is greatly appreciated by our family."
Michele L. Brett
US Bank Home Mortgage, NA
"Friendly and attentive customer support (thank you, Ariel!), ultra-quick response and an unbeatable price made this a great experience! The heads of my organization are very pleased!"
"Everyone I've ever worked with has been quick, professional and has done everything they could to make the tickets the best they could be. Recently, Emma Wright was FANTASTIC!"
Danny Mays
"This was one of the best experiences working with a print group you could ever ask for! I placed the order online this morning and received the proof within an hour... had to make one small adjustment which Emma Wright took care of right away and the tickets shipped same day! Couldn't ask for a better group to deal with!"
Dustin Provorse
Layin Down The Law
"They are great. I don't see where improvements are needed. Customer service is outstanding!"
Jae Dixie
J.A.K. Of All Trades Entertainment
"Really had a great transaction. Looking forward to receiving the ticket on time! And what a deal...next day service!"
Joe Broy
Cotton Boll Chorus - Christmas Concert